Introduction

One Exam Prep LLC (known herein as, “One Exam”) are committed to respecting and protecting the privacy of those from whom they collect personal information.

Policy

This policy establishes and communicates the key principles One Exam follows in protecting the personal information that it collects. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case One Exam will comply with the local legal requirements.

Classroom

Passing rate is dependent on following the exact curriculum given by instructors, 100% in-class participation combined with online practice and tutoring assistance. In some cases, students do have to take the test more than once.

 Texting and voice calling

When drafting texting terms and conditions for your services, it's essential to begin by defining the nature of the texting service offered and the types of messages users will receive, such as promotional or transactional texts. Ensure that users are required to give explicit consent to receive messages by opting in through a specific mechanism, like a sign-up form or a response to a short code. Clearly communicate the frequency of messages they should expect, and inform users about potential message and data rates that may apply. It is crucial to include straightforward instructions on how users can opt out of the service at any time by sending a simple command, like "STOP," to the same number. Additionally, outline the details regarding the collection and use of personal data obtained through text interactions, referring to the privacy policy for comprehensive information. Address user responsibilities to prevent misuse, such as prohibiting the sending of certain types of content. Define the limitations of liability and detail the dispute resolution process, including arbitration procedures or applicable jurisdictions. Lastly, specify how updates to these terms will be communicated to users, ensuring transparency and compliance with legal requirements. Consulting with a legal expert is recommended to tailor these terms appropriately and ensure adherence to laws such as the Telephone Consumer Protection Act (TCPA).

Master consent clause
“I agree to receive text messages and phone calls from [Business Name] at the number I provide. Messages and calls may be sent or placed using automated technology, prerecorded or artificial voices, or AI voice systems. I agree to receive marketing communications from [Business Name]. Message and data rates may apply. Message frequency varies. I can opt out at any time by replying STOP to texts or by saying Stop during calls or pressing 2. For help reply HELP or contact [support email or phone]. Consent is not a condition of purchase. See the Privacy Policy at [link] and Terms at [link].”

Web form checkbox label
“By submitting, you agree to receive texts and calls from [Business Name], including automated, prerecorded, and AI voice calls, for marketing. Msg and data rates may apply. Reply STOP to opt out. Consent not required to buy.”

SMS keyword opt-in flow
Initial disclosure before the user texts a keyword:
“Text [KEYWORD] to [SHORTCODE or NUMBER] to receive texts and calls from [Business Name]. Automated, prerecorded, and AI voice may be used. Marketing messages. Msg and data rates may apply. Reply STOP to opt out.”
Confirmation after the user texts the keyword:
“[Business Name]: You are opted in for texts and calls. Automated, prerecorded, and AI voice may be used. Marketing messages. Reply STOP to opt out, HELP for help. Msg freq varies. Msg and data rates may apply.”

Voice or IVR captured consent script
“By continuing, you agree to receive texts and phone calls from [Business Name] that may use automated technology, prerecorded or artificial voices, or AI voice. You also agree to receive marketing communications. To opt out later, say Stop or press 2, or reply STOP to any text. Consent is not a condition of purchase. Do you agree?”
If using button input only: “Press 1 to agree and continue. Press 2 to opt out.”

Chatbot or web chat, short notice
“Agree to texts and calls from [Business Name], including automated, prerecorded, and AI voice, for marketing. Reply STOP to opt out.”

Paper or point-of-sale short form
“I agree to receive texts and calls from [Business Name], including automated, prerecorded, and AI voice, for marketing. Msg and data rates may apply. Reply STOP to opt out. Consent not required to purchase.”

Email signup footer
“By subscribing, you agree to receive texts and calls from [Business Name], which may use automated, prerecorded, and AI voice technology, and to receive marketing. Opt out anytime by replying STOP or saying Stop on a call.”

Compliance capture and logging
Store timestamp, source channel, user identifier, phone number, IP, user agent or device identifier, consent text version, and proof of action taken by the user. Honor STOP and opt-out requests across all channels within a reasonable time.

Data Subject

 Is any individual about whom One Exam holds personal data.

Personal data

Personal data is any information that allows an individual to be identified directly or indirectly (e.g., name, date of birth, title, address, telephone number and email address).

Sensitive Personal Data

Sensitive Personal Data is that which, in cases of misuse, may cause unlawful or arbitrary discrimination or other serious risk to a data subject (e.g., racial or ethnic origin, nationality, political opinion, religious and philosophical beliefs, and physical or mental health conditions). Collectively, personal data and sensitive personal data are referred to as “personal information.”

Collecting and Processing Personal Information

One Exam collects and processes personal information that is necessary for legitimate business purposes, which will be disclosed to the data subject at the time of collection. One Exam will use and process this information only for the purposes for which it was collected, retaining the personal information only for so long as is required for the specific purpose for which the information was collected.

One Exam will not collect sensitive personal data except when permitted or required to do so by law, and will do so only for legitimate business purposes. If in any other instance a need arises to collect sensitive personal data, One Exam will do so only with the data subject’s express consent, which can be withdrawn at any time.

One Exam will not sell, disclose or rent personal information for direct marketing purposes.

Onward Transfer

In limited circumstances, One Exam may disclose personal information to a third party who is providing a service to One Exam. One Exam will only disclose personal information if the third party has provided satisfactory assurances to One Exam of its ability to provide appropriate and sufficient data privacy and security safeguards to protect the personal information from unauthorized disclosure, use or loss. Where One Exam learns that a third party is using or disclosing personal information in a manner contrary to this policy, One Exam will take reasonable steps to discontinue such use or disclosure.

Disclosures to third parties will be only for the purposes described in this policy, for a compatible purpose, or for a purpose authorized by the data subject.

Security of Personal Information

One Exam has organizational, physical, administrative, and technical measures in place to protect the personal information the company collects and maintains. One Exam monitors to ensure that its information security program is operating in a manner that reasonably protects the personal information it collects and processes, and upgrades information safeguards as necessary to limit risks of unauthorized disclosure or use.

Only authorized colleagues with a valid, work-related need may access a data subject’s personal information. In the event of a data breach, One Exam will issue breach notifications as may be required under applicable law.

Book Buyback Policy

1 Exam Prep offers a book buyback program to customers who have previously purchased pre-highlighted and tabbed books from us, and we will buy those books back for between 20% and 50% of the purchase price shown on your original invoice, with the exact amount depending on the condition and edition of each book. Returned books must be recognized as current exam editions to qualify. To begin, send a copy of your original invoice to bookbuyback@1examprep.com along with a photo of each book with the cover clearly visible, and we will reply by email to let you know which of your books are eligible and to provide a quote, which may be subject to change pending final inspection once we receive the books. Once you have your quote, ship your books with a copy of your original invoice and a copy of your quote to 1 Exam Prep, Attn: Book Buyback, 4503 NW 103rd Ave, Suite #103, Sunrise, FL 33351. When your shipment arrives, we will conduct a final inspection. Please be aware that books will not be accepted if they are damaged or have been written in, and any rejected books will be deducted from your original quote and will not be returned to you. A 1 Exam Prep representative will then contact you by email to confirm the final price offer and to ask where your check should be sent. Please allow 3 to 5 weeks from the date we receive your books to receive your check.

Book Rental Return Policy

When returning your rental books, please pack them securely with adequate packing material to prevent damage during transit, and ship them to 1 Exam Prep, ATTN: Rental Return, 4503 NW 103rd Ave, Suite 103, Sunrise, FL 33351. In most cases, customers are responsible for return shipping costs, and while you may use the carrier of your choice, we strongly recommend a shipping service that provides tracking. You must include a copy of your invoice inside the box with your returned books, because this is how our Rental Department identifies who the books belong to and properly applies your return, and if you do not include it we may not be able to identify your return, which could delay or prevent your rental deposit refund from being issued. If you need a copy of your invoice before shipping your books, email support@1examprep.com. Rental periods are either 6 months or 1 year from the date your books were delivered, depending on your program, and we also provide a 30-day grace period to account for carrier delays and to give you additional time to return your materials. Once your books are received, they must be checked in and processed by our Rental Department, and after processing is complete, your applicable rental deposit refund will be issued by check or Zelle, depending on your refund method, so please allow approximately 3 to 5 weeks from the date we receive your books for processing and issuance of your refund. If you need additional time with your books, please contact your Guidance Counselor or Account Manager before your rental period expires to discuss available extension options.

Contact information is as follows:

One Exam Prep LLC

4503 NW 103rd Ave, Suite #103,

Sunrise, FL 33351

United States