Store Policies

Ordering Online with us is safe and secure! We employ SSL certificates with our visitors to help protect credit card information.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

To claim your refund, or if you have any concerns with our product please email support@1examprep.com call us at 877-804-3959.

All returns are subject to a 20% restocking fee. Courses are non-refundable.

We will send you an e-mail to notify you when the refund will be processed. You must also send us any physical material you received as part of the purchase and destroy all copies that may have been made or stored in any place..

If you have any questions concerning this refund policy, contact us at support@1examprep.com or go directly to the Contact Us page.

Policy Changes

We reserve the right to modify this Refund Policy at our sole discretion, any such revision will be binding and effective immediately following the posting of the revised Refund Policy on this website.

Shipping Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Orders are shipped Monday - Friday. We do not ship on Saturday and Sunday. 

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 7 business days). It will then be dealt with confidentially, and effectively.

Need help Finding a Product or assistance with an Order ?

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