Rental Returns
Sending your rental books back?
Your rental period is 6 months or 1 year from the day your books were delivered, depending on your program, plus a 30-day grace period for carrier delays. Here's how to return them and get your deposit back.
support@1examprep.com Ā· (877) 775-9400
Three things to sort out first
Get these right and your refund moves through without a hitch.
Know your return date
Rental periods run 6 months or 1 year from your delivery date, depending on your program. A 30-day grace period is built in on top of that.
Your invoice goes in the box
A copy of your invoice is how our Rental Department knows whose books arrived. Without it, we may not be able to identify your return.
Ship with tracking
In most cases return shipping is on you, and you can use any carrier you like. We strongly recommend a service that gives you tracking.
Five steps
From your shelf to your deposit refund
01
Print a copy of your invoice
You need one to put in the box. If you don't have it handy, email support@1examprep.com and we'll send you a copy before you ship.
02
Pack the books securely
Use enough packing material to keep the books from shifting around or getting crushed on the way to us. Damage in transit is avoidable.
03
Ship them to Sunrise
Put your invoice inside the box, then send it to our Rental Return address. In most cases return shipping is the customer's responsibility, and the carrier is your choice.
04
We check them in
Once your books arrive, our Rental Department checks them in and processes the return against your invoice.
05
Your deposit refund goes out
After processing is complete, your applicable rental deposit refund is issued by check or Zelle, depending on your refund method. Allow roughly 3 to 5 weeks from the day we receive your books.
Where to ship
Address the box exactly as shown, and remember the invoice goes inside with the books.
If your invoice isn't in the box, we may not be able to identify your return, which could delay or prevent your rental deposit refund from being issued. Email support@1examprep.com for a copy before you ship.
Ship to
1 Exam PrepATTN: Rental Return
4503 NW 103rd Ave, Suite 103
Sunrise, FL 33351
Questions we get a lot
How long is my rental period?
Either 6 months or 1 year from the date your books were delivered, depending on your program. We also give you a 30-day grace period on top of that, which covers carrier delays and buys you a little extra time.
What if I need more time with the books?
Reach out to your Guidance Counselor or Account Manager before your rental period expires and ask about extension options. Do it before the deadline, not after.
Who pays for return shipping?
In most cases the customer is responsible for return shipping costs. You can use whichever carrier you prefer, and we strongly recommend picking a service that provides tracking.
What happens if I forget the invoice?
The invoice is how our Rental Department identifies who the books belong to. Without it we may not be able to match the shipment to you, which could delay or prevent your deposit refund. If you need a copy before shipping, email support@1examprep.com.
How and when do I get my deposit back?
Your applicable rental deposit refund is issued by check or Zelle, depending on your refund method, once the books have been checked in and processed. Allow approximately 3 to 5 weeks from the date we receive them.
Need your invoice before you ship? We'll send it over.
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