Contractor Exam Prep Pass Guarantee: pass your exam or get your money back

The 1 Exam Prep Pass or Get Your Money Back Guarantee is a conditional refund program available only for courses specifically identified as eligible at the time of purchase. To qualify, the student must be the original purchaser and enrolled user, complete 100% of all required course lessons before taking the applicable official examination, earn at least 80% on all required quizzes, complete at least three qualifying full-length practice examinations or test simulations through the eligible course with a score of at least 80% on each qualifying attempt, use the current approved or required reference materials applicable to the examination, and take the official licensing examination associated with the eligible course within 12 months of the original purchase date. All qualifying preparation requirements must be completed before the student's official examination attempt.

If the student does not pass the first eligible official examination attempt after satisfying these requirements, the student must submit a Pass Guarantee claim within 30 calendar days of the examination date and provide an official score report containing sufficient information to verify the student's identity, examination, examination date, and result or score, together with the student's order information and any additional information reasonably required by 1 Exam Prep to verify eligibility. Following verification and approval, the student may choose either a refund of the amount actually paid for the eligible online exam-prep course or an additional six months of access to the eligible course plus one complimentary exam-review session. Only one remedy may be selected for each eligible course purchase unless otherwise expressly authorized by 1 Exam Prep.

Refunds apply only to the eligible exam-prep course portion of the purchase and exclude books, reference materials, book rentals, deposits, tabs, highlighting services, shipping, handling, examination fees, testing fees, licensing fees, government fees, application fees, application or licensing services, tutoring, separately purchased live instruction, continuing education, administrative services, and other excluded products or services. If an eligible course was purchased as part of a bundle or package, the maximum refund is limited to the amount or value assigned to the eligible course portion of that package. Discounts, promotional codes, credits, and other price reductions reduce the maximum eligible refund to the amount actually paid. Reference materials may be purchased or rented from 1 Exam Prep or lawfully obtained from another source unless a specific course expressly states otherwise, but the student remains responsible for using the current approved materials and editions required for the scheduled official examination.

The guarantee applies only to the examination, license classification, trade, and jurisdiction associated with the eligible course purchased. 1 Exam Prep may review course completion, quiz scores, practice examination results, completion dates, account activity, purchase records, official examination documentation, and other reasonably relevant information to determine eligibility. Completing preparation requirements after an unsuccessful official exam attempt does not qualify that earlier attempt. The guarantee is nontransferable. Account sharing, transfer, resale, manipulation of course records, fraudulent documentation, altered examination results, material misrepresentation, or material violation of 1 Exam Prep's Terms of Use may void eligibility. The guarantee does not apply where required preparation was not completed before testing, required scores were not achieved, the examination was taken outside the required period, the claim was submitted after the deadline, the student took an examination different from the covered examination, incorrect or outdated references were used after current requirements were communicated or reasonably available, official documentation cannot reasonably be verified, or the student otherwise fails to satisfy these terms.

The Pass Guarantee applies only to examination preparation and does not guarantee approval to sit for an examination, satisfaction of licensing-board experience, financial, background, insurance, bonding, application, business, or other requirements, or issuance of a contractor or professional license. Licensing boards and examination providers may change examination content, reference materials, codes, book editions, passing scores, qualification requirements, schedules, or testing procedures. Students are responsible for complying with requirements applicable on their examination date. Examination registration and scheduling remain the student's responsibility. Cancellations, missed appointments, testing-center availability, licensing-board processing delays, authorization issues, and other third-party circumstances do not independently create Pass Guarantee eligibility.

The Pass Guarantee is separate from 1 Exam Prep's standard refund and return policies and applies only where permitted by applicable law, regulation, licensing requirements, and examination-provider rules. Certain courses, jurisdictions, examinations, pre-license programs, continuing education products, and third-party products may be excluded. 1 Exam Prep may modify or discontinue the Pass Guarantee for future purchases, but eligible purchases will remain governed by the version in effect on the original purchase date. Approved refunds will be issued to the original payment method when reasonably possible and will never exceed the amount actually paid for the eligible course portion of the purchase. The Pass Guarantee is not a promise or representation that every student will pass an examination.