Política de envío

RETURN / REFUND POLICY

All sales are final. Please confirm the items that you require prior to making your purchase.

All items are non-returnable unless authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor. 

A copy of the invoice listing the returned items must be enclosed with your return shipment. You must also send us any physical material you received as part of the purchase and destroy all copies that may have been made or stored in any place. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.

We are unable to accept any returns on: 

• All sale books
• All directories
• All codes and technical standards
• All society/association documents
• All study guides including EIT/FE/PE review texts and solution guides
• Shrink wrapped items that have been opened
• Software or books with disk packages that have been opened
• Items that have been special ordered
• PDF's
• online courses

To request a refund, or if you have any concerns with our product please email support@1examprep.com, call us at 877-804-3959, or go directly to the Contact Us page. We will send you an email to notify you if your refund has been approved by a supervisor.